Thursday, April 22Happy Day

SHN期间没有收到Mom Call / Swab Test Report & Appointment / Homer怎么办?

很多人都知道进来在隔离期间会收到MOM Whatapps call 或 Video Call!需要下载Homer App做1天3次的体温报告!需要去Swab Test和拿到报告结束隔离!假如这些没有都收到应该怎么办?我手把手教导和给大家理解什么时候会收到没有应该怎么做!

 

任何人没有收到 MOM Call / Swab Test Appointment / Swab Test Report / Homer App 可以到以下的Link MOM 反应你的问题https://form.gov.sg/#!/5ebce51952407a0011696961


 

 

  1. MOM Whatapps Call / Video Call
    Mom不会在第1天就与你联系!差不多是在你入境第3天这样会Whatapps Call你和你聊天!1天会Call几次问你隔离在哪里?几个人一起隔离?有没有做Homer等等!
    那么没有收到MOM Call的人也不要紧张!你根据我上面放的Link点击
    – 选择选项 ( 1 ) 的 Update contact number to receive MOM’s calls and SMSs
  2. Update SHN address
    当你进来后发现隔离地址和入境白卡(健康申报表)提交的不一样,别慌张马上登入上面我放的那个Link。温馨提示记得根据MOH规定选着隔离住宿是合法和标准的!
    – 选择选项 ( 2 ) 的 Update SHN address
  3. Declare not on SHN and not intended recipient of MOM’s SMSes and calls 
    你没有在SHN可是又收到MOM电话时候怎么办!别慌张你根据我上面放的Link点击
    – 选择选项 ( 3 ) 的 Declare not on SHN and not intended recipient of MOM’s SMSes and calls
  4. Report that I cannot register or my phone is having technical issues with the SHN Homer App  
    入境后为什么登记不到Homer说没有Record。别慌张你需要等到MOM SMS你后才可以登入的!你们必须先收到这个SMS才可以开始登入Homer Register Account。这个SMS差不多在入境后第3天这样会收到!

    ~~ 假如第4天还是没有收到SMS根据我上面放的Link点击
    – 选择选项 ( 4 ) 的 Report that I cannot register or my phone is having technical issues with the SHN Homer App,然后再第5题选着 C
    ~~ 假如已经收到SMS可是不能Register也别慌一样
    – 选择选项 ( 4 ) 的 Report that I cannot register or my phone is having technical issues with the SHN Homer App,然后再第5题选着 B
  5. Inform MOM that I have not received SMS on my swab appointment on Day 5 (7-day SHN) or Day 10 (14-day SHN)
    入境后第3天还是没有收到Swab Test Appointment SMS,马上Report请MOM查询为什么没有收到!Swab Test SMS Sample会通知你什么时候/时间/地点要去Swab Test!
    假如第3天还是没有收到SMS根据我上面放的Link点击。
    – 选择选项 ( 5 ) 的 Inform MOM that I have not received SMS on my swab appointment on Day 5 (7-day SHN) or Day 10 (14-day SHN)
  6. Inform MOM that I have not received my swab result after 2 days
    假如你已经去Swab Test可是到了第7天中午还是没有收到SMS Report! 不要拖马上Report MOM不然你隔天没办法结束隔离!SMS Result Sample如下 :
    可是Report之前去下载FWMOMCARE App看看里面有没有Report! 点击左上角选项选着 Medical Records > Covid-19 Infection Status! 假如没有马上Report!
    根据我上面放的Link点击。
    – 选择选项 ( 6 )Inform MOM that I have not received my swab result after 2 days

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